Frequently Asked Questions
Whether you’re a home user, a health professional, or a trade installer, you’ll find quick answers to the most common questions below. Select the category that best matches your needs, or browse them all for a full picture of how StairSteady works, how it’s installed, and how it can be funded.
For Home Users & Carers
StairSteady gives you a firm, movable handhold on every step, so you can climb or descend at your own pace without waiting for assistance. By using your stairs daily you maintain leg strength and balance, keeping you active in the home you love.
Yes – the slim 50 mm rail fixes to the wall, making it suitable for straight, narrow and steep stairs The site survey measurements will confirm the suitability. The Site Survey will determine the suitability. StairSteady is suitable for over 90% of staircases
Each unit is independently tested to 160 kg, exceeding Australian Standards for domestic handrails.
No. StairSteady is purely mechanical, so it works during power cuts and incurs no ongoing running costs.
A trained installer can measure, cut and fit the rail in under two hours with minimal drilling.
Absolutely. You can book a hands-on demonstration at one of our partner showrooms in Perth or Melbourne.
Typically around a one fifth of the price of an entry-level stairlift and with no ongoing service contracts. Most stairlifts start at $10,000–$15,000 plus annual servicing, whereas StairSteady is typically under $2,000 installed and has no ongoing running costs – saving you thousands over its lifetime.
StairSteady is classed as Level 2 Assistive Technology and is often approved under both NDIS and Home Care Packages (registration pending). Your occupational therapist can guide you through the application process.
For Health Professionals
Adults who can stand and bear weight through one upper limb. Typical candidates include older adults with reduced balance, post-operative hip or knee patients, and clients in the early stages of neurological conditions who retain sufficient grip strength.
Absolutely. StairSteady complements sticks, frames and wall handrails, adding targeted support without altering natural gait.
Product testing shows a 160 kg load capacity and immediate brake engagement under ≥10 kg downward force. Case studies report improved stair confidence and continued lower-limb activity versus passive stairlift use.
Yes—NDIS Category 05 Level 2 Assistive Technology; commonly approved under Home Care Packages.
Load-test certificates, technical data sheet, measurement guide, and a clinical justification template.
Call 1800 236 337 or email our clinical support team to book an on-site or virtual session (CPD-accredited).
For Installers & Trade Partners
Brick, block, concrete, timber studs or reinforced plasterboard. Hollow-wall toggles and chemical anchors can be used for non-standard substrates.
2 × 2.5 m rail sections, 2 parking sections, 1 support arm, 1 joint support block, fixings and instructions.
Log in to the Trade Portal; orders placed before midday dispatch the same day. Bulk discounts apply automatically.
Only an annual visual inspection. Brake pads are rated for 25 000 lock cycles and clip-in replacements are available if required.
Yes—home-owner and professional enquiries in your region are routed to accredited installers via our CRM.
Five-year manufacturer’s warranty on rails and handles, plus a 12-month workmanship guarantee from the installer.